Terms & Conditions

Welcome to Pets Australia. By accessing and using our website, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

1. General Information
Pets Australia is an Australian-based online store providing household and garden pet products to customers across Australia.

2. Product Information
We make every effort to display accurate descriptions, images, and pricing of products. However, we do not warrant that product descriptions or other content on the site are accurate, complete, or error-free. Prices are subject to change without notice.

3. Order Acceptance & Fulfilment
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product description, or issues identified by our payment processor.

4. Payments
All transactions are processed in AUD (Australian Dollars). We accept secure payments via Shopify’s supported payment gateways.

5. Shipping & Delivery
Shipping is available within Australia. Estimated delivery times are provided under our Delivery Information page and may vary depending on your location.

6. Returns & Refunds
We offer a 30-day return policy. Please refer to our Returns Policy page for full details on eligibility and process.

7. Liability
Pets Australia shall not be liable for any indirect, incidental, or consequential damages that result from the use of, or inability to use, our products or website.

8. Intellectual Property
All content on this site, including text, graphics, logos, and images, is the property of Pets Australia and is protected under copyright law. No content may be reproduced without our permission.

9. Governing Law
These terms and conditions are governed by the laws of New South Wales, Australia.

If you have any questions, please contact us at [your email address].

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